FREQUENTLY ASKED QUESTIONS
DELIVERY & ORDER

โžก๏ธ To track your order, please access our internal tracking system >>>

1) When will I receive my order?

The processing of your order, the manufacture of the products and the delivery take between 09 and 15 working days. We make every effort to ensure that you receive your order as quickly as possible, without compromising the quality of our merchandise.

2) How can I track my package?

You can follow the progress of your order by clicking on the following link: Package tracking.

3) How much does delivery cost?

We offer free “STANDARD” delivery for the entire world, we also offer “SECURE” delivery that costs $15 a delivery insured and guaranteed 100% by our team!

4) I did not receive my order

A problem with the Post Office? Parcel lost, broken, destroyed?

With our secure delivery, We will take care of the litigation for you. The satisfaction of our customers is our priority. We don’t send the fault back to the carrier and let you “fend for yourself.”We assume full responsibility by immediately sending you a new package at our expense.

Do not hesitate to contact us by email at contact@nelly-rosso.com : our team will do its outmost to meet your expectations.

SECURITY

1) What payment methods do you accept?

Your security is one of our priorities, that’s why we offer safe and secure methods of payment that are guaranteed to be safe.

We accept :

Credit cards

Debit cards

Our online payment services :

Paypal

Stripe

Why Paypal?
As a banking establishment within the European Union and the world, PayPal offers you more than 10 years of experience in secure online payments. It’s simple, fast, free and recognized worldwide for its efficiency.

2) Is my information secure?

YES!

The “HTTPS” present in the URLs of our store testifies to the quality of our services. HTTPS is the variant of “http” secured by the use of SSL/TLS protocols. HTTPS is used to protect the financial transactions of the merchant sites. As e-merchants, we are aware that the use of SSL is becoming indispensable nowadays. It is the best way to protect your data and to protect you against hackers and identity theft.

Visually, the SSL certificate is represented by a padlock that appears in the url bar of the web browser. It is also represented by an “s” which stands for “secure” and which is added to the “http” protocol on the website in the address bar.

CANCELLATION AND RETURN

1) Can I change my order?

Yes, as long as your order is not “in process”.

2) Can I cancel my order?

It is absolutely possible to cancel your order! However, if the order is already in preparation, the cancellation fee will be 40% of the purchase price.

Do not hesitate to contact us by email at contact@nelly-rosso.com : our team will do its utmost to meet your needs!

3) I wish to return an item

We are only able to accept a return in the case of a proven product defect.

Our articles undergo very strict quality controls before each shipment. However, if your products have any manufacturing defect, please send us a photo of the product in question (in the original packaging if possible) to contact us with your order number. To be eligible for a return, your item must be unused and in the same condition as you received it.

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OTHER QUESTIONS

1) How do I order a product?

We make your purchases as easy as possible.

You select the desired product(s) Click on “add to cart “Click on the shopping cart icon in the top right corner (your “cart”) to finalize your purchase.

We also offer you the possibility to create an account to make the process even simpler.

2) Can I cumulate my discount codes?

No. Except in exceptional cases, we only accept one discount code per order.

3) I have received an import tax

Nelly-Rosso.com ships its products all over the world in all legality. However, the buyer is responsible for the import taxes of his country, we decline any responsibility.

4) Product packaging

Please note: the product packaging may differ from the presentation image.